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Help centre

ICC (International Color Consortium)
Illustrator
Image Database
Imposition
Imposition Form
Imposition Sheet (Layout Sheet)
Imprint
Inch
InDesign
Inkjet Printer
Interactive
Interface
Internet
Intranet
Invoice
ISDN (Integrated Services Digital Network)
ISO (International Organization for Standardization)

Frequently Asked Questions (FAQ)

Can I cancel an order or an order item?
Can I change my billing address later?
Can I increase the amount ordered afterwards?
Can I make suggestions, complaints or compliments?
Can I order any proof from you?
Can I order smaller quantities than the ones you offer?
Can I place an order by fax, phone, e-mail or post?
Can I see some samples?
Can I send packed files?
Can I send parcels with my address on them?
Can I send proofs or any other specimen for printing?
Can I view the status of my order?
Can you give a delivery time?
Can you print special colours?
Do I have to add bleed for trimming?
Do you accept any special formats?
Do you charge extra for delivery?
Do you deliver to several addressees?
Do you do finishing like die cutting or embossing?
Do you offer special pricing to resellers?
How do I lodge a complaint?
How do I order?
How do I send my data for printing?
Is it possible that I receive the goods 1-2 days earlier?
Is it possible to print products not shown online?
Unsure of how or what to do?
What about Apple Macintosh files?
What does "Computer to Plate (CTP)" mean?
What does 4/4-coloured or 4/1-coloured mean?
What does CMYK stand for?
What does upload mean?
What happens if my artwork is not quite correct?
What happens to my address data?
What is FTP?
What methods of payment do you accept?
What resolution do you recommend for my artwork?
Which file formats do you accept?
Which printing method do you use?
Which programs are best suited for creating print files?
Who is your forwarding agent?
Will my printing data be checked?
Frequently Asked Questions (FAQ) Go back to helpcenter
Imprint

Registered office

unitedprint is a trademark of unitedprint.com UK Ltd.
6th Floor Westworld
Westgate
London W5 1XP

Managing Director

Wolfgang Lerchl

Postal address

6th Floor Westworld
Westgate
London W5 1XP

Communication

Telephone: 0800 2346825
Fax: 020 - 86 01 93 19
e-mail: support@unitedprint.co.uk

Registration Numbers

Registered in England & Wales
Company No. 5831720
VAT No. GB 135 5722 17

Liability

Although we have carefully reviewed the contents, we do not assume liability for the contents of any external links. The providers of any linked pages exclusively are responsible for the contents of those pages.

Can I cancel an order or an order item?

As long as all order items in your shopping cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".

As compensation for cancellation we charge a fee of
  • £4.00 on an order amount up to £20.00
  • £12.00 on an order amount up to £425.00
  • £20.00 on an order amount from £425.01

If the print job is already placed on the printing plate (so-called Pooling), we charge the gross order value incl. optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.

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